100% TECH SWISS MADEWith UserFlow360 :
See & Analyse Web Users.
Fix Performance.
Convert.

Q1. Is the UserFlow360 license really perpetual ?
A. Yes.

Your one-time license purchase grants you perpetual rights to use the specific major version (vX) indefinitely. There are no mandatory renewals or usage limits tied to your license. This approach provides stable cost control and long-term access without surprise fees.

This pricing model supports enterprise governance by ensuring predictable, fixed costs and avoiding unexpected metered fees. You retain full control over software lifecycle management and audit readiness.

Q2. What happens when a new major version ships ?
A. You choose.

Stay on your current version at no cost, or upgrade at a discounted “version-upgrade” price. When a new major version is released, you may continue using your current version without additional cost. Minor/patch releases within the same major version are always free, even without an active Guardian Care Plan. Minor and patch updates within your current major version remain available at no charge, ensuring ongoing stability and security.

Enterprises can maintain stability by continuing to operate on a purchased major version while planning upgrades on their own schedule. When ready, upgrades are available at preferential pricing with full technical and compliance support. Minor and patch releases within your version are provided free of charge to address security and regulatory requirements promptly.

Q3. Do I need the Guardian Care Plan to receive updates within the major version ?
A. No.

Security patches and minor feature upgrades within your purchased major version are provided free for the lifetime of that version. The Guardian Care Plan is required only for access to additional minor feature add-ons, ongoing fixes beyond standard patches, compliance bulletins, and priority support. Without an active Care Plan, you maintain your perpetual license but will not receive these enhanced updates or premium support services.

Q4. Can my organization scale or upgrade plans as needs evolve?
A. Absolutely.

Pay only the price difference between your current plan and the target plan — with no penalty. UserFlow360 is designed for flexibility. You can seamlessly upgrade from Individual or Small Business plans to Standard, Professional, or Enterprise tiers at any time by paying only the difference. This ensures your analytics capabilities grow with your business without penalties or disruptions.

Q5. What is the role of the Guardian Care Plan ? Is it mandatory ?
A. Not at all.

The Guardian Care Plan is an optional, annual subscription that provides proactive support and ongoing compliance assurance beyond your perpetual license. Without an active Guardian Care Plan, you retain full use of your licensed version but will not receive these enhanced services:

• Priority access to expert support and extended SLAs
• Timely delivery of security patches and compliance bulletins aligned with evolving regulations
• Minor feature add-ons and continuous improvement releases
• White-glove onboarding and configuration assistance tailored to your environment

Q6. Are custom deployments and enterprise integrations supported ?
A. Yes.

For Enterprise customers, we offer tailored onboarding, CI/CD integration support, and advisory hours as part of the package. Our team works closely with your IT and compliance departments to ensure UserFlow360 aligns with your infrastructure, security policies, and regulatory obligations.

Q7. How is data privacy and GDPR compliance ensured ?
A. UserFlow360 is fully self-hosted, ensuring all session data remains on your infrastructure. We provide built-in GDPR compliance tools such as data minimization, consent management integration, IP anonymization, and audit logging. The Guardian Care Plan includes ongoing updates and minor features requests aligned with changes in privacy regulations.

Q8. What support channels and SLAs are available ?
A. The Guardian Care Plan enhances support responsiveness and provides direct access to senior engineers. Support levels vary by plan:

• Individual and Small Business: community forums and knowledge base access
• Standard and Professional: prioritized email support with next-business-day response
• Enterprise: dedicated success manager, 8-hour SLA response, and escalation paths

Q9. Are there options for volume discounts or multi-product bundles ?
A. Yes.

We offer pricing incentives for volume licenses and bundled subscriptions across our UserFlow360 suite and related products such as UDS (Unified Defense Solutions — WAF, Bot & DDoS Mitigation). Please contact our sales team to discuss your organization’s specific needs and receive a customized proposal.

Q10. What is the pricing for customizing and integrating UserFlow360 with existing enterprise systems ?
A. It depends.

For organizations requiring advanced or highly specialized integrations, we provide bespoke professional services. Custom pricing is available for these services, reflecting the scope and complexity of integrations, SLAs, and advisory support your organization requires. We collaborate closely with your internal teams to scope, price, and deliver a solution tailored to your operational and regulatory frameworks, ensuring full alignment with your enterprise risk and execution governance models.

Our approach goes beyond software — UserFlow360 acts as a trusted partner in your operational excellence and compliance journey, with ongoing strategic advisory, dedicated support resources, and a flexible commercial model designed for enterprise-grade deployments.

We provide:

• Comprehensive API access and webhook support for seamless data exchange with your Business Intelligence (BI) platforms, compliance dashboards, Security Information and Event Management (SIEM) systems, and operational monitoring tools.
• Professional services and advisory hours, enabling tailored configurations, custom connectors, and workflow automations that align precisely with your IT governance, security policies, and audit requirements.
• Custom deployment options including on-premise CI/CD integration, configuration management, and environment-specific tuning to ensure performance, security, and compliance at scale.

Q11: What is a node-based license for UserFlow360 ?

A node-based license means that your UserFlow360 subscription is priced according to the number of server instances (or “nodes”) on which you deploy the software. Each node represents a discrete environment — such as a physical server, virtual machine, or container cluster — where UserFlow360 collects and processes session replay and behavioral analytics data.

Why use node-based licensing ?

• Scalability: You pay based on your actual deployment size, which reflects your website’s or application’s traffic and complexity.
• Fairness: Smaller sites with fewer nodes pay less, while large enterprises with multiple servers or clusters scale accordingly.
• Flexibility: You can add or remove nodes as your infrastructure changes, aligning costs with your operational needs.

Example:
If your WordPress platform runs on two Docker containers (nodes) in production, you need a license for two nodes. Expanding to additional environments — like staging or multiple data centers — requires additional node licenses. This model helps keep pricing transparent and tied to your infrastructure footprint, ensuring you only pay for what you actually use.

Q12: Can I deploy UserFlow360 on staging or test environments ?

Yes.

UserFlow360 licenses are charged at the same rate per node, regardless of whether the node is used for production, staging, or testing. We recommend licensing all active nodes to ensure full feature access and compliance, but the cost remains consistent across environments.

If you have special needs or large numbers of test nodes, please contact us to discuss possible volume discounts or customized terms.